Social Success Makeover: Finishing School for Adults


Social Etiquette and Business Protocol Program

Presence, Polish, Decorum, and Style


Let us show you how to perfect your personal brand by equipping you with the refined social graces, confidence, etiquette knowledge, and polished appearance necessary to achieve your personal and professional goals.

Schedule a private appointment or attend one of our popular group classes.

Upcoming Group Classes:  Wednesday, June 14th; New York City
Saturday, August 12th; Southampton, New York

THE ETIQUETTE SCHOOL OF NEW YORK’S SOCIAL SUCCESS MAKEOVER: FINISHING SCHOOL FOR ADULTS program is a modern-day finishing school for men and women who want to learn how to make positive first and lasting impressions, feel more comfortable in social and business situations–both here and abroad– and perfect their personal brands for personal and professional success. Whether you are a recent college graduate, young professional, executive, entrepreneur, or fundraiser, this class will give the tools and knowledge you need to be at your personal best in all of the personal and professional situations in which you find yourself.

Soft skills are the new hard skills! With greater job mobility, the growing popularity of the team concept in business, and the greater need to take cultural and generational sensitivities into account in the global marketplace, your soft skills are more important than ever; they are key to your personal and professional success. Knowing how to properly dress and conduct yourself, build rapport with others who are often different than you, and engage in small talk in a wide variety of social and professional business settings is essential for success in today’s world.

What does it take to make a positive first and lasting impression? “A positive first and lasting impression rests on three pillars: 1.) Appearance: how you look: your style, polish, and grooming; 2.) Attitude: how you carry yourself; your conduct; and your body language; and 3) Actions: how you communicate, interact, and treat others,” according to Patricia Napier-Fitzpatrick, founder and president of The Etiquette School of New York.

Did you know you have less than 30 seconds to make a good first impression? It’s true! The first impression is made in only seconds, and yet that impression may follow you indefinitely. According to Sylvie di Gusto, author of “The Image of Leadership,” you have only 7 seconds to leave an impression, be it a great or a lousy impression.

“You might have the qualifications to be considered for your dream job, but you won’t get far unless you can signal that you’re “leadership material” and that you “have what it takes.”  -Sylvia Ann Hewlett, author of “Executive Presence”

The SOCIAL SUCCESS MAKEOVER: FINISHING SCHOOL FOR ADULTS will show you how to make memorable and positive first and lasting impressions wherever you go; and it will equip you with the essential etiquette and protocol knowledge, and refined social graces necessary to polish your personal brand and acquire more confidence in social situations, enabling you to consistently present yourself at your personal and professional best. Our workshops are fun, fast-paced, and highly interactive.

Upon completion of this dynamic and empowering program, you will have the confidence, decorum, polish, and social graces necessary to make a great first and lasting impression and be skillfully polished in your interactions with others.

Are you ready to polish your personal brand to achieve your personal and professional goals, and have fun while doing it?


If you are scheduling a private session, you may schedule one, or all of the workshops in the program. (Each workshop is a two-hour workshop.) The full-day group classes include all four workshops in the program.

The workshops cover the topics noted below, as well as many more:


  • First Impressions are Lasting!
  • The 3 Pillars of a Polished Powerful Presence
  • Project Executive Level Presence with Positive Body Language
  • Negative Body Language Signals that Undermine Your Credibility
  • Create a Pleasing, Yet Strong Vocal Image
  • Carriage/Posture: How to Exude Poise and Confidence when Walking,
    Sitting, and Standing
  • Global Greetings: Kiss, Bow, or Shake Hands
  • Protocol for Business and Social Introductions
  • Your Self-Introduction and 15-Second Elevator Pitch
  • Mingle with Ease and Grace at Social and Social Business Functions
  • Master the Art of Networking
  • Professional Business Office Decorum
  • Interview and Formal Business Meeting Protocol
  • Gentlemanly Behavior with a Lady
  • Basic Everyday Out-and-About Manners


  • Impression Management: Dress for Success
  • Defining Formal Business, Business Casual, and Casual Attire
  • The Importance of Polish and Maintaining Impeccable Grooming
  • Personal Color and Color in the Business and Social Arenas 
  • Identifying Your Face/Body Shape so that You Buy Clothes that Complement You
  • Accessories Speak Volumes!
  • How to Dress Appropriately and Stylishly for all Occasions
  • Wardrobe Shopping Guidelines and Personalized Style Tips


  • The Art of Creating Instant Rapport
  • Basic Conversation Principles
  • How to Enter and Gracefully Exit Conversations
  • Be a Polished Small Talker
  • Small Talk at the Office
  • Appropriate and Inappropriate Topics of Conversations
  • How to Polish Your Communication Skills
  • 10 Powerful Body Language Tips for Effective Communication
  • Defining Your Personal Brand
  • Electronic Communications and Social Media Guidelines
  • Written Communications: Thank-You Notes and E-Mails


  • Make a Great Impression at the Table
  • Look Polished and Professional Entertaining in a Restaurant or at Home
  • Host and Guest of Honor Duties When Entertaining
  • Seating Yourself and Your Guests in the Business and Social Arenas
  • Styles of Eating: American, British, Continental, and Asian
  • The Proper Use of Silverware
  • The Dos and Don’ts of Polished Table Manners
  • Wine Tasting and Ordering
  • Toasting Etiquette
  • Business Meal Dos and Don’ts
  • How to Handle Cocktail Utensils
  • Cocktail Party Etiquette Dos and Do Nots
  • Worldwide Tipping Guidelines



  • All four workshops in the “Social Success Makeover” Program
  • 100 pages of instructive material
  • 4-Course lunch at restaurant
  • Certificate of Attendance


Spring/Summer 2017 Group Class Schedule

Wednesday, March 15th

Saturday, April 8th

Wednesday, June 14th

Saturday, August 12th   (Southampton Location)


Fall/Winter 2017 Group Class Schedule

Saturday, September 23rd

Friday, October 20th

Saturday, November 11th

Wednesday, December 13th


Time: 9:00 a.m. to 5:00 p.m.

Location: 477 Madison Avenue

Fee: $750.00


NOTE: Class size limited to 12 participants.

Private Class: Social Success Makeover -One-Day Finishing School

Presence, Polish, Decorum, and Style

  • All four workshops in the “Social Success Makeover” Program
  • 100 pages of instructive material
  • 4-course lunch at Upper East Side restaurant

Fee: $2,000.00

Private group rates available upon request.

Schedule a private session or host a group class:

Our four-session “SOCIAL SUCCESS MAKEOVER–FINISHING SCHOOL FOR ADULTS”– may be booked for private groups in New York City or in your city or country. For more information, call 212-288-5413, or e-mail Patricia Napier-Fitzpatrick at




It was a wonderful experience to meet the diverse group of men and women from across the country. Thank you for creating a safe, warm, and joyful environment to express, grow, learn and connect. -SSM–Finishing School for Adults Client

Thank you again for sharing your classic, timeless, valuable and much needed knowledge. It was an excellent and valuable training program I needed personally and professionally. I have already begun applying the skills you taught us, beginning with my interactions with others.         – SSM–Finishing School for Adults Client

It was a pleasure attending your class yesterday. I feel more confident now that I have learned the essential skills of business etiquette.-SSM–Finishing School for Adults Client

Thank you so much for training me in your office. I enjoyed every bit of time learning. I have also recommended to my group CCO to send more people for training. -Private SSM–Finishing School for Adults (CEO) Client

Thank you for providing a great Social Success Makeover class! (Client’s name) actually learned a lot and it had a significant impact on him. He is committed to implementing the tools you gave him and improving himself. -Private SSM–Finishing School for Adults Client

Yesterday’s class was empowering and eye-opening. It was a pleasure having you as a teacher and being a student in your class. Our group was warm, interesting, and insightful. You’re a great teacher and made learning fun. -SSM–Finishing School for Adults Client

It was a much more enjoyable class than I anticipated. I also liked getting to know the others in the class and practicing small talk and introductions. -SSM–Finishing School for Adults Client

I would highly recommend your school to anyone looking to polish or prepare themselves for the next level. -SSM–Finishing School for Adults Client

Just want to thank you for being an excellent educator! Looking forward to being a student for life! -SSM–Finishing School for Adults Client

Thank you for a lovely informative Wednesday. Hoping to put all I learned into action! Looking forward to developing my etiquette skills so much that I can a be raging success in business as well as my personal life. -SSM–Finishing School for Adults Client

I just wanted to follow-up with you after yesterday’s class. I really enjoyed it! I’m really hopeful that I can implement your suggestions, especially during those difficult networking and mingling event, and with more time and practice, I’ll be even more at ease.-SSM–Finishing School for Adults Client

I wish to express my sincere gratitude for all the consideration you showed me in yesterday’s Social Success workshop. The course exceeded my expectations and I already consider it to be one of the best investments I have ever made.
SSM–Finishing School for Adults Client

It was a great pleasure to meet you and participate in your class. I learned a lot and want to thank-you very much for this wonderful opportunity.-SSM–Finishing School for Adults Client

Thank you so much for such an educational experience yesterday at the Social Success Makeover workshop. I look forward to incorporating the tips and lessons into my personal and professional endeavors.
SSM–Finishing School for Adults Client

Thank you for such an enjoyable, comprehensive, and well-organized workshop. Your cheerful and open manner put me at ease, and the information gave me confidence to form new relationships. I will definitely refer friends to your workshops.
SSM–Finishing School for Adults Client

Thank you for the well-informed class. It helped me brush up on my dining manners, networking skills, and I also learned a great deal about business and personal dressing in accordance with my body type and coloring.   -  SSM–Finishing School for Adults Client

I have been putting your sayings into practice whenever I can. I feel much more confident and the conversations are much more fluid. Sometimes the social cross professional rules doesn’t feel so black and white, but it definitely helps to know myself what they are, when the occasion arises. – SSM–Finishing School for Adults Client

Thank you for the wonderful course on Saturday. I had so much fun and learned invaluable things to become successful in life. I truly appreciate your time and your effort to make the class very informative, interactive and enjoyable. I will treasure for life the memories and knowledge that I acquired during my training with you. -SSM–Finishing School for Adults Client

Thank you so much for your class. I will cherish these learnings and they will certainly hold me in good stead in times to come. I look forward to seeing you in India and hope to stay in touch. -SSM–Finishing School for Adults Client

It was so nice to see you yesterday. Thank you for everything, and your lesson was amazing!
SSM–Finishing School for Adults Client

I absolutely loved the class on Saturday! The lunch was delicious. Can’t wait to share what I’ve learned with family and friends. I’ve already taught my husband all the dining etiquette when we went to dinner Saturday night. -SSM–Finishing School for Adults Client

Please accept my thanks for your etiquette class today.  I thoroughly enjoyed it. Your delivery was so engaging that I lost track of all time. -SSM–Finishing School for Adults Client



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