The Etiquette School of New York’s Finishing School for Adults

   Social Etiquette and Business Protocol Program
for Men and Women

Let us show you how you can polish your personal brand to achieve your personal and professional goals!

Schedule a private appointment or attend one of our popular group classes.

Next Group Class: Wednesday, December 2nd  (Class full.)

THE ETIQUETTE SCHOOL OF NEW YORK’S SOCIAL SUCCESS MAKEOVER– FINISHING SCHOOL FOR ADULTS program is a modern-day finishing school for men and women who want to learn how to make positive first and lasting impressions, feel more comfortable in social and business situations–both here and abroad– and polish their personal brands for personal and professional success.

Soft skills are the new hard skills! With greater mobility, the growing popularity of the team concept in business, and the greater need to take cultural and generational sensitivities into account in the global marketplace, your soft skills are more important than ever; they are key to your personal and professional success. Knowing how to properly dress and conduct yourself, build rapport with others who are often different than you, and engage in small talk in a wide variety of social and professional business settings is essential if you want to succeed in
today’s world.

What does it take to make a positive first and lasting impression? “A positive first and lasting impression rests on three pillars: 1.) Appearance: how you look: your style, polish, and grooming; 2.) Attitude: how you carry yourself; your conduct; and your body language; and 3) Actions: how you communicate, interact, and treat others,” according to Patricia Napier-Fitzpatrick, founder and president of The Etiquette School of New York.

Did you know you have less than 30 seconds to make a good first impression? It’s true! The first impression is made in only seconds, and yet that impression may follow you indefinitely. In fact, according to Devora Zack, author of “Networking for People Who Hate Networking,it takes 200 times the information to undo a first impression than it takes to make one.

“You might have the qualifications to be considered for your dream job, but you won’t get far unless you can signal that you’re “leadership material” and that you “have what it takes.”  -Sylvia Ann Hewlett, “Executive Presence”

The SOCIAL SUCCESS MAKEOVER-FINISHING SCHOOL FOR ADULTS will show you how to make memorable and positive first and lasting impressions wherever you go; and it will equip you with the essential etiquette and protocol knowledge and refined social graces necessary to polish your personal brand and acquire more confidence in social situations, enabling you to consistently present yourself at your personal and professional best. Our workshops are fun, fast-paced, and highly interactive.

Upon completion of this dynamic and empowering program, you will have the confidence, decorum, polish, and social graces necessary to make a great first and lasting impression and be skillfully polished in your interactions with others.

Are you ready to polish your personal brand to achieve your personal and professional goals, and have fun while doing it?


If you are scheduling a private session, you may schedule one, or all of the workshops in the program. (Each workshop is a two-hour workshop.) The full-day group classes include all four workshops in the program.

The workshops cover the topics noted below, as well as many more:


  • First Impressions: Written, Verbal and In-Person
  • How to Present a Polished and Powerful Presence
  • Body Language: Positive and Negative Body Language Signals
  • How to Create a Pleasing, Yet Strong Vocal Image
  • Proper Deportment in Formal Situations
  • A Gentleman’s Role in the Social vs. Business Arena
  • Carriage/Posture: How to Exude Poise and Confidence when Walking, Sitting, and Standing
  • Global Greetings: Kiss, Bow, or Shake Hands
  • Introducing Yourself and Others
  • How to Make an Entrance and Stand Out from the Crowd
  • Master the Art of Networking and Mingling with Ease and Grace at Social Functions
  • Professional Business Office Decorum
  • Interview and Formal Business Meeting Protocol
  • Basic Everyday Out-and-About Manners


  • Impression Management: Do You Dress for Success?
  • How to Develop Your Own Personal Style
  • How to Identify Your Bodyline
  • How Your Bodyline (shape of face and body) Guides Your Style/Wardrobe Choices
  • The Colors That Are Best for You
  • Formal Business and Business Casual Attire
  • Personal Style, Wardrobe and Shopping Tips
  • The Importance of Impeccable Grooming
  • Why Quality is More Important Than Quantity
  • How Your Accessories Speak Volumes about You
  • How to Dress Appropriately and Stylishly for all Occasions


  • Basic Conversation Principles
  • The Art of Instant Rapport
  • How to Initiate and Gracefully End Conversations
  • The Art of Small Talk  
  • Appropriate and Inappropriate Topics of Conversation
  • How to Enter Group Conversations
  • How to Remember Names
  • How to Be an Effective Communicator
  • 10 Powerful Body Language Tips for Effective Communication
  • Social Networking Dos and Don’ts
  • Telephone and Cell-Phone Etiquette
  • Written Communications: Thank-You Notes and E-Mails


  • World-Class Dining Dos and Don’ts
  • Visual Dining Tutorial
  • Styles of Eating: American, Continental and Asian
  • Silverware Savvy
  • Taking Your Seat and Napkins
  • How to Look Polished and Professional Entertaining in a Restaurant
  • Host and Guest of Honor Duties at a Restaurant and at Home
  • Wine Tasting and Ordering
  • Toasting and Tipping
  • How to Handle Cocktail Utensils
  • Cocktail Party Etiquette Dos and Dont’s
  • Worldwide Tipping Guidelines



  • All four workshops in the “Social Success Makeover” Program
  • 100 pages of instructive material
  • 4-Course lunch at restaurant
  • Certificate of Attendance


Fall 2015 Group Class Schedule

Saturday, September 19th

Wednesday, October 14th

Saturday, November 14th

Wednesday, December 2nd


Winter 2016 Group Class Schedule

Saturday, January 16th

Wednesday, February 10th

Saturday, March 12th


Time: 9:00 a.m. to 5:00 p.m.

Location: 555 Madison Avenue, New York, New York

Fee: $750.00


NOTE: Class size limited to 12 participants

Private Class: Social Success Makeover -One-Day Finishing School

Presence, Polish, Decorum, and Style

  • All four workshops in the “Social Success Makeover” Program
  • 100 pages of instructive material
  • 4-course lunch at Upper East Side restaurant

Fee: $2,000.00

Private group rates available upon request.

Schedule a private session or host a group class:

Our four-session “SOCIAL SUCCESS MAKEOVER–FINISHING SCHOOL FOR ADULTS”– may be booked for private groups in New York City or in your city or country. For more information, call 212-288-5413, or e-mail Patricia Napier-Fitzpatrick at


Train -the-Trainer Program

Become certified to teach The Etiquette School of New York’s trademarked, in-demand “Social Success Makeover-Finishing School for Adults” program. This training program is only offered to individuals on a private, one-on-one basis in Manhattan. For more information, please e-mail Patricia Napier-Fitzpatrick at or call 212-288-5413.


It was a much more enjoyable class than I anticipated. I also liked getting to know the others in the class and practicing small talk and introductions. -Social Success Makeover Client

I would highly recommend your school to anyone looking to polish or prepare themselves for the next level. -Social Success Makeover Client

Just want to thank you for being an excellent educator! Looking forward to being a student for life! -Social Success Makeover Client

Thank you for a lovely informative Wednesday. Hoping to put all I learned into action! Looking forward to developing my etiquette skills so much that I can a be raging success in business as well as my personal life. -Social Success Makeover Client

I just wanted to follow-up with you after yesterday’s class. I really enjoyed it! I’m really hopeful that I can implement your suggestions, especially during those difficult networking and mingling event, and with more time and practice, I’ll be even more at ease.-Social Success Makeover Client

I wish to express my sincere gratitude for all the consideration you showed me in yesterday’s Social Success workshop. The course exceeded my expectations and I already consider it to be one of the best investments I have ever made.
Social Success Makeover Client

It was a great pleasure to meet you and participate in your class. I learned a lot and want to thank-you very much for this wonderful opportunity.-Social  Success Makeover Client

Thank you so much for such an educational experience yesterday at the Social Success Makeover workshop. I look forward to incorporating the tips and lessons into my personal and professional endeavors.
Social Success Makeover Client

Thank you for such an enjoyable, comprehensive, and well-organized workshop. Your cheerful and open manner put me at ease, and the information gave me confidence to form new relationships. I will definitely refer friends to your workshops.
Social Success Makeover Client

Thank you for the well-informed class. It helped me brush up on my dining manners, networking skills, and I also learned a great deal about business and personal dressing in accordance with my body type and coloring.   -  Social Success Makeover Client

I have been putting your sayings into practive whenever I can. I feel much more confident and the conversations are much more fluid. Sometimes the social cross professioinal rules doesn’t feel so black and white, but it definitely helps to know myself what they are, when the occasion arises. – Social Success Makeover Client

Thank you for the wonderful course on Saturday. I had so much fun and learned invaluable things to become successful in life. I truly appreciate your time and your effort to make the class very imformative, interactive and enjoyable. I will treasure for life the memories and knowledge that I acquired during my training with you. -Social Success Makeover Client

Thank you so much for your class. I will cherish these learnings and they will certainly hold me in good stead in times to come. I look forward to seeing you in India and hope to stay in touch. -Social Success Makeover Client

It was so nice to see you yesterday. Thank you for everything, and your lesson was amazing!
Social Success Makeover Client

I absolutely loved the class on Saturday! The lunch was delicious. Can’t wait to share what I’ve learned with family and friends. I’ve already taught my husband all the dining etiquette when we went to dinner Saturday night. -Social Success Makeover Client

Please accept my thanks for your etiquette class today.  I thoroughly enjoyed it. Your delivery was so engaging that I lost track of all time. -Social Success Makeover Client



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